Organizations across the world are facing business challenges related to high customer churn, rapidly changing technology, rising customer expectations, and the high cost of operations. The exponential demand for Internet-based devices and sophisticated products are making it challenging for companies to manage them all. Given this scenario, companies are focusing on improving and innovating their support processes for customer acquisition, service, and retention. At this time, when consumers demand innovative products, competitive pricing, differentiated services, and a high level of service, it becomes imperative for equipment manufacturers (EMs) independent software vendors (ISVs) to focus on driving innovation, reduce technical support costs, improve user experience, and deliver SLA led services.
CAPTHRONE TECHNOLOGIES is helping clients differentiate themselves through world-class product support services, helping them troubleshoot and resolve problems quickly, thereby improving service levels and attaining higher customer satisfaction. CAPTHRONE TECHNOLOGIES has the experience, skills, processes, tools, frameworks and speed to help EMs/ISVs achieve their operational, cost and business goals. CAPTHRONE TECHNOLOGIES has rich experience in delivering product support to large global enterprises